Privacy & Refund Policy

At Gyan Arambha Multipurpose Private Limited (operating via GyanArambha.com), we believe that learning should be built on trust. Just as we are committed to helping you begin your knowledge journey, we are equally dedicated to protecting your personal data. This policy explains how we look after your information and how we handle payments and refunds on our platform.

1. Privacy Policy: How We Handle Your Information

What We Collect (And Why)

To give you the best possible learning experience, we collect a few pieces of information when you interact with our platform:

• Account Details: When you sign up, we collect your name, email address, contact details, date of birth, and citizenship details to set up your profile securely.
• Identity Verification: For security and certification purposes, we may request a live present photo or selfie to verify it's really you.
• Payment Details: When you buy a course, our secure payment processors handle your billing data to complete the transaction safely.
• Behind-the-Scenes Data: We automatically collect basic tech info like your IP address, browser type, and the pages you visit to help us understand how people use our site and keep things running smoothly.
• Cookies: We use small text files called cookies to remember your preferences and make your browsing experience smoother.

How Your Data Helps Us

We don't collect data just for the sake of it. We use it to:

• Deliver your lessons, track your progress, and issue certifications.
• Answer your support questions and keep you updated on your courses.
• Send you updates, newsletters, or special offers (which you can opt out of anytime).
• Protect our community from fraud and ensure a safe learning environment.

Keeping Your Data Safe

Your trust means everything to us. We will never sell or rent your personal information to third parties. We only share information with trusted service partners who help us run our website (like payment gateways or hosting providers), or if we are legally required to do so by law enforcement.

You Are in Control

You have the right to access and update your account information at any time through your dashboard. If you no longer wish to receive our marketing emails, simply click the "Unsubscribe" link at the bottom of any email.

2. Our Refund Policy

Because our digital courses, materials, and services are accessible immediately upon purchase, all sales on GyanArambha.com are final and non-refundable. We highly recommend reading the course curriculum, watching introductory videos, and reviewing all details carefully before making a payment. By completing your purchase, you agree to these terms.

Exceptional Situations

We are human, and we know technology can sometimes act up. If a severe technical glitch on our end completely prevents you from accessing your purchased content, please reach out to us. In these rare circumstances, our team will review the issue fairly on a case-by-case basis. Any exceptions made are at the sole discretion of Gyan Arambha Multipurpose Private Limited.

Need to Talk to Us?

If you have any questions about your privacy, need help with a course, or just want clarity on these policies, please drop us a line. We are here to help.

• support@gyanarambha.com
• Gyan Arambha Multipurpose Private Limited